WhatsApp bookings, last-minute enquiries at midnight, breakfast/spa upsell, check-in reminders and post-stay review requests. Alba handles every interaction, your team focuses on the guests in the house.
Concierge onboarding · Live in 5-10 days · No tech skills needed
Be the first to bring Alba to your hotels & accommodation
If even one of these problems sounds familiar, Alba is for you.
Guest asks info at midnight and books somewhere else. Alba replies 24/7, even on public holidays.
Bookings made 30 days out, half the guests never arrive. Alba sends WhatsApp reminders -7d/-2d/-24h with pre-check-in confirmation.
Guest doesn't know what you offer. Alba upsells contextually in the days before arrival.
Only unhappy guests review. Alba asks for a review 24h post-checkout with a direct TripAdvisor/Booking/Google link — only to happy guests.
Alba handles every channel. You approve, she replies.
The #1 channel for hotels — quick enquiries, room photos, map, check-in code
Try free →Confirmations, invoices, pre-arrival comms with upselling
Try free →Alba answers reception calls in Italian/English/German/French after hours
Try free →Chatbot on the hotel website for direct bookings (bypass OTA)
Try free →Reception always on
Public holidays, night, weekend: Alba replies in under 10 seconds in IT/EN/DE/FR.
Ancillary revenue
Contextual upsell on breakfast, spa, transfers, tours. Perfect timing and message raise the average basket.
No-shows
Pre-arrival WhatsApp reminder with one-tap confirmation. Non-confirmers get re-contacted proactively.
Positive reviews
Alba asks for a review 24h post-checkout with direct link. Only from happy guests, smart sentiment filter.
"Hi, I'd like a room for 2 people from Aug 15 to 18"
Good morning! For Aug 15-18 (3 nights, 2 adults) we have: (1) Superior sea view €680 total incl breakfast (2) Deluxe with terrace €890 total (3) Junior Suite €1,240 total. All include free parking and WiFi. Shall I send you photos? Payment — Stripe link or bank transfer in advance?
"[Automated -24h reminder before check-in]"
Good evening Mr Bianchi, welcome in advance! Tomorrow check-in from 2pm. Directions: free internal parking via the gate on Via Roma 45. Your Superior room 208 is ready. Would you like to book dinner on the terrace tomorrow evening (4-course tasting menu €45pp)? And an airport transfer for Thursday?
"[Guest booked via Booking.com 45 days ago]"
Dear Mr Rossi, only 2 days until your arrival! Confirming your Deluxe sea view for 4 nights. Would you like to add: in-room breakfast (+€15pp/day), 60min wellness massage (€75), or private guided tour Val d'Orcia (€180 for 2)? Reply to this email and we'll set everything up so it's ready at check-in.
"[24h after check-out]"
Good morning Mr Verdi! How was your stay at Our Hotel? If everything went well we'd love if you shared a review — just 2 minutes on Google: [link]. If something wasn't up to standard, please write us here first: we'll sort it out together.
Cancel anytime. No binding contracts.
Free 7-day trial · -50% first 20 pilot customers
"We used to spend weekends replying to WhatsApp and emails from guests asking info at midnight. Now Alba handles 80% of enquiries — my husband and I focus on the guests in the house. Ancillary revenue +22% in 3 months, no-shows practically zero."
Chiara Bertone
Boutique Hotel La Rocca, Piedmont
Start your free 7-day trial — Alba goes live in minutes. Prefer a personalized demo for your hotels & accommodation? Leave your details and the founder will reach out.